Sub-industry · HVAC & Climate Control
Every ticket carries its fault, its SLA, and the parts it needs.
We build the intake, triage, and dispatch software HVAC shops run calls through, so a job is staffed and stocked before a technician ever leaves the shop.
Open tickets · 4
Tue 12 Jun
Split system
Contactor, capacitor
No cooling · high head pressure
Gas furnace
Flame sensor
Ignition lockout
Rooftop unit
Filter set
Low airflow · filter alarm
Heat pump
Defrost board
Defrost cycle fault
SLA clock runs from the first ring
What dispatch sees before a single truck moves
Fault codes we clear
The failures that show up on every shop's board
The call that never got answered
A no-cooling call during a heatwave goes to voicemail, and the homeowner is already dialing the next name on the list.
The quote that arrived a day late
By the time a written estimate lands in an inbox, the job has already gone to whoever priced it on the first call.
The truck sent without the part
A tech shows up to swap a capacitor that isn't on the van, and a fifteen-minute fix becomes a second visit.
The board nobody can read at once
Priority, SLA, and technician assignment live in three different places, so dispatch ends up guessing.
The maintenance visit that slipped
A seasonal tune-up that never gets rebooked automatically turns quietly into a no-heat call in January.
The invoice chased by hand
A paper ticket and a follow-up call for payment leave cash sitting in the field for weeks.
What we build
Coverage, tuned to how a shop actually runs
Intake & triage
Every inbound call is answered, triaged by fault severity, and logged with the right system type before it ever reaches dispatch.
Fault-matched dispatch
Jobs route to the technician certified for that system and stocked for that fault, which isn't always whoever is closest.
On-site quoting
A diagnostic turns into a priced repair or replacement quote on the spot, from a catalog your shop controls.
Seasonal plan automation
Tune-up visits, filter reminders, and plan renewals book themselves before the season that would turn them into emergencies.
Coverage spec
HV-4821 · Household · Oak Ridge Ln
Split system · 3.5 ton
Synced from the board the moment it was dispatched
Flagship · the job ticket
A ticket that already knows what the truck needs to carry
The expensive failure in this trade is a second visit, and almost all of them come down to a part that wasn't on the van. Pulling history and matching parts before the technician leaves is what turns a return trip into a first-time fix.
Once a call is triaged, the ticket fills itself in. Fault, system, priority, and the parts a fix like this usually needs are already sitting on it before a technician is even assigned.
- Fault history and last service pulled in automatically, so nobody has to ask on the phone
- Parts get matched to the fault code before the technician leaves the shop
- Priority and SLA stay visible to dispatch and the customer at once
- The ticket closes back to the board the moment the job is marked done
Fault to finished ticket
Watch dispatch triage a fault it hasn't seen yet
Pick a call from this week (a no-cooling, a lockout, whatever's sitting on your board right now) and we'll run it through intake, triage, and dispatch on your own data, so the ticket builds itself in front of you.
On the board this quarter
on standard-priority calls
parts matched before rollout
seasonal visits re-booked on their own
How it works
From a mapped shop to a self-triaging board
Map the calls & the fleet
We trace how calls come in today, how techs get assigned, and where a fault sits idle waiting on a part.
Wire intake & triage
Every call is answered and triaged by fault severity and system type before it reaches a human dispatcher.
Match dispatch to parts
Jobs route to a certified tech carrying the right part, with the SLA clock visible from the first ring.
Automate the season ahead
Tune-ups, filter reminders, and plan renewals go out before the season creates the emergency call.
Each stage layers on the last. The board is triaging real calls well before rollout is finished.
Seasonal peaks
The board bends before the heatwave does
Call volume, illustrative. The board scales staffing and routing to whichever band the calendar is in.
Parts & the first-time fix
A fix only happens once if the part is already on the van
The fault code decides the dispatch, and the fault code decides the parts pull, so a technician who is certified for a system but not stocked for its likely fault never gets the ticket.
Run & start capacitors
94% stocked on the van
91%
first-time fix
Contactors & relays
89% stocked on the van
87%
first-time fix
Flame sensors & igniters
85% stocked on the van
83%
first-time fix
Filters, standard sizes
97% stocked on the van
95%
first-time fix
Defrost control boards
76% stocked on the van
74%
first-time fix
Maintenance plans
Duty tiers that keep the board light before the season turns
Essential duty
1 visit / year
- Seasonal tune-up
- Filter check
- Safety inspection
Seasonal duty
2 visits / year
- Spring + fall tune-ups
- Priority scheduling
- 10% repair discount
Premium duty
4 visits / year
- Quarterly inspection
- No-charge diagnostics
- Same-day emergency slot
Renewals send themselves ahead of the season a plan customer signed up to skip worrying about.
Questions
What a shop asks before it switches
How fast does a missed call actually get answered?
Under a minute, day or night. The call is answered, triaged by fault severity and system type, and logged onto the board before a dispatcher ever has to pick up the phone.
Does dispatch account for what's on the van?
Yes. A job only routes to a technician who is both certified for that system and stocked for that fault, which is what keeps the first visit the only visit.
Can it handle a heatwave or cold-snap surge?
That's exactly when it earns its keep. Call volume can triple overnight and every call still gets answered, triaged, and slotted against a real SLA.
How do seasonal maintenance plans stay on schedule?
Tune-up visits, filter reminders, and plan renewals are scheduled automatically ahead of the season, so a plan customer never has to be the one who remembers to call.
Will it work with the field-service software we already run?
We integrate with the FSM, scheduling, and parts-inventory tools your shop already runs, so the board and your existing systems stay in sync without double entry.
Related services
What a climate desk runs on
Elsewhere in the trades
More of Home & Field Services
Let's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
