How Flaidex protects and uses your information

Flaidex, LLC ("Flaidex", "we", "us") is the controller of the personal information described here, and operates from 444 Alaska Avenue, Torrance, CA 90503, USA.

Flaidex collects information that helps us respond to inquiries, plan projects, deliver services, improve our website, and maintain clear communication with clients and partners.

This may include your name, email address, phone number, company name, website, project details, meeting preferences, billing information, and messages you send through forms, email, chat, or scheduling tools.

We use information to understand your goals, prepare proposals, schedule meetings, provide design, development, AI automation, marketing, research, strategy, maintenance, and support services, and keep projects moving.

We may also use information to improve our website, protect our systems, send service updates, manage billing, and share relevant business communications when you have asked to hear from us or when the communication relates to an active project.

We do not sell your personal information. We may share limited information with trusted service providers when it is necessary to operate the website, schedule meetings, host systems, process payments, communicate with you, analyze performance, or deliver client work.

These providers may include hosting platforms, analytics tools, payment processors, communication tools, project management systems, cloud services, and specialist delivery partners who support Flaidex under appropriate confidentiality expectations.

Our website may use cookies or similar technologies to keep the site functional, understand how visitors use pages, improve loading performance, and measure marketing effectiveness.

You can control cookies through your browser settings. Some settings may stop parts of the website from working, but you can always contact us directly if a form or feature isn't available.

When you use our pricing chat or estimator, we collect what you tell us (name, email, company, project details, budget and timeline) and technical information sent by your browser: IP address, approximate location derived from it (country, region, city), device and browser type, language, time zone, the page you came from, and any campaign tags in the link. A first-party cookie remembers how you first found us for 30 days.

We use this to respond to your inquiry, prepare for any call you book, and understand which of our marketing brings people to us. We send marketing emails only if you tick the consent box, and you can unsubscribe at any time.

We keep IP addresses for 12 months and delete them after that. To see or delete the information we hold about you, email hello@flaidex.com.

We take reasonable administrative, technical, and organizational steps to protect information from unauthorized access, misuse, loss, or disclosure. No digital system can be guaranteed completely secure, but we work to reduce risk and protect client trust.

We keep information only as long as needed for legitimate business purposes, active services, legal obligations, dispute resolution, security, accounting, and project records. When information is no longer needed, we may delete, anonymize, or securely archive it.

You may contact us to request access, correction, deletion, or restriction of personal information we hold about you, subject to identity verification and legal or contractual limits.

You can also opt out of non-essential marketing communication by using an unsubscribe option where available or by contacting us directly.

For privacy questions, requests, or concerns, contact Flaidex at hello@flaidex.com. Please include enough detail for us to understand and respond to your request.