Industry · E-commerce & Retail
Support, returns, and fulfillment, running as one system instead of three queues.
We build the orders console that answers where-is-my-order instantly, resolves routine returns without a queue, and keeps fulfillment status honest across every channel: the software your store actually runs on.
Orders today · 4
Tue 12 Jun
Fulfillment
Open tickets
Return · order #10471 → label sent → refund issued on scan
A live read of the queue: orders, fulfillment, and every open ticket in one place
WISMO tickets
Answered instantly
carrier status pulled live, zero hold time
Returns
Self-resolving
labels and refunds without a queue
Inventory
One true count
storefront, POS, and marketplace agree
Peak traffic
Load-hardened
checkout tested against your busiest drop
Where the queue backs up
Six pressures every growing store hits
The queue never actually empties
Every order shipped is another customer who might ask where it is, and the queue grows faster than a team can staff it.
Returns eat the afternoon
Manually checking eligibility, issuing labels, and confirming refunds turns a five-minute request into a standing chore.
Stock counts quietly drift
Storefront, POS, and marketplace each keep their own number, so oversells and phantom stockouts show up before anyone notices.
The busiest day is the riskiest one
A drop or a flash sale sends traffic that a checkout built for an average Tuesday was never tested against.
Browsing that never converts
Generic listings and one-size results leave conversion and average order value flat, drop after drop.
Every channel tells a different story
Price and stock disagree between the website, the register, and the marketplace listing, and the customer is the one who finds out.
What we build
The console that keeps orders, returns, and stock in one place
Support & returns agents
An agent answers where-is-my-order from live carrier data and approves straightforward returns end to end, before a human ever opens the ticket.
Fulfillment & order workflows
Orders route from paid to packed to shipped automatically, with delay flags raised before the customer has to ask.
Recommendations & merchandising
Product recommendations trained on real browsing and purchase behavior quietly lift conversion and cart size.
Storefront, POS & inventory sync
One inventory source shared across storefront, register, and marketplace, so stock and price agree everywhere at once.
Every order, every register, and every marketplace listing reads from the same inventory record, automatically.
Niche expertise
Built for what you actually sell
Flagship · WISMO + returns
The ticket that closes before support opens it
A shipping question and a return request rarely arrive as two separate tickets. The agent handles both in the same thread, with live carrier data and your return policy behind every answer.
How it runs
From your busiest ticket queue to a console that runs itself
Find where volume actually hurts
We look at support, returns, inventory, and conversion, and target the biggest leak first.
Connect the channels
Storefront, POS, and inventory get wired into one consistent source of truth.
Ship the agent and measure it
The support, returns, or recommendation system goes live against a real control group from day one.
Harden for the next drop
Checkout and fulfillment get load-tested against your projected peak before it arrives.
We build on top of the tools you already run. Nothing gets ripped out.
Connects to your stack
It plugs into the tools your store already runs
Storefront & checkout
Fast, resilient storefronts with a checkout hardened for high-traffic drops.
POS & omnichannel
One consistent view of stock, price, and orders across register and online.
Helpdesk & returns
Support and returns agents embedded in the tools your team already runs.
Inventory & catalog
Automated catalog and inventory sync that keeps counts trustworthy.
Recommendations
Personalization trained on real browsing and purchase behavior.
Loyalty & CRM
Retention and win-back automation tied to your customer data.
What changes
A store that stops chasing its own tail
A queue that stays cleared
WISMO and routine returns close themselves, so the team only sees the cases that actually need a person.
One number everyone trusts
Storefront, POS, and marketplace read from the same stock count, so reorder decisions stop being a guess.
Peak days that hold
Checkout and fulfillment are load-tested ahead of the drop, so the weak points surface in testing instead of at peak.
A cart that keeps growing
Recommendations trained on real behavior lift conversion and order value a little more with every visit.
See a return close before your team opens the ticket
Point the console at a real order queue and returns folder, then watch the agent answer, resolve, and hand off only what genuinely needs a person, right there on screen.
Selected work
Stores and marketplaces we've kept running
Questions
What retail teams ask first
Can the agent actually resolve returns, or only answer questions?Q01
Yes. For eligible orders it checks the return window, issues a prepaid label, and releases the refund once the item scans in, escalating anything outside policy to your team.
Does it know real shipping status, or is it guessing?Q02
It pulls live carrier tracking for every WISMO question, so the answer reflects where the package actually is.
Can you keep our storefront, POS, and inventory in sync?Q03
That's a core part of the build: one shared inventory source across every channel, so stock and price stay in step.
Will checkout survive our next big drop?Q04
We load-test checkout and fulfillment against your projected peak traffic well before the date arrives.
Do recommendations need months of data before they help?Q05
They start from your existing browsing and purchase history and keep learning from there, with measured A/B results from the first weeks live.
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Let's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
