We keep it running while you run the business
Monitoring that only tells you it's broken isn't support
Plenty of services watch your systems and page you when something fails. We do the next part: we own the fix, with clear SLAs and a named person accountable for keeping your systems healthy.
- Uptimeowned
- SLAsagreed
- Ownernamed
The alarm
Watches, and pages you when it fails
The next part
Owns the fix, with a named person accountable
A smoke alarm is not a fire service. Proactive fixes, not just alerts.
Owned
Not just watched
Proactive
Fixes, not alerts
SLAs
Clear response
Accountable
A named owner
Kept running
Managed Services & Support
The result is boring in the best way: fewer incidents, faster recovery, and a predictable cadence of improvement, so you can run the business instead of the infrastructure.
Owned, not just watched
Monitoring with proactive fixes. We resolve issues instead of just reporting them.
Clear commitments
SLAs and response times you can rely on, and a named owner for your systems.
Always improving
A predictable cadence of improvements, so your systems get better over time instead of simply being maintained.
14 things we take the pager for
Managed AI Operations
Monitoring, prompt tuning, and model updates that keep AI systems sharp.
Application Maintenance & SLAs
Ongoing maintenance with guaranteed response times.
Hosting, Cloud & DevOps Management
Cloud infrastructure managed, monitored, and tuned for you.
Performance Monitoring & Optimization
Uptime, speed, and reliability tracking, with problems fixed before they spread.
Product Enhancements & Continuous Improvement
New features and improvements, released on a predictable schedule.
Dedicated Teams & Staff Augmentation
Experienced engineers embedded in your team, on your schedule.
Containerization & CI/CD Automation
Docker images and CI/CD pipelines that build, test, and ship every commit through clear stages and gates.
Quality Assurance & Automated Testing
Automated tests, release gates, and flaky-test tracking that catch regressions before your users do.
Bug Fixing & Technical Troubleshooting
Broken features and integrations traced to the root cause, fixed, and guarded by a regression test so they stay fixed.
Security Monitoring & Threat Prevention
Continuous hardening, vulnerability triage, access reviews, and anomaly detection, so threats show up as early alerts.
Backup & Disaster Recovery
Tested backups and a written recovery plan built around your RPO and RTO targets, with restore drills that prove the backups work.
Uptime & Reliability Monitoring
Availability checks, incident detection, and clear escalation paths, so a slipping service reaches your team as an alert, not a complaint.
On-Demand Technical Support
Flexible help for urgent fixes and small changes, triaged by impact and tracked so nothing gets lost.
Security Audits & Vulnerability Assessment
A review of your apps, servers, dependencies, and permissions that ends in a prioritized, severity-rated fix list.
What changes once it's live
Good support is quiet. Here's what's true on the Monday after handover.
Where this lands hardest
The four situations this practice is asked for most often, and what it is actually doing in each.
What it connects to
It works inside the stack you already run. These are the connections this practice is built against most often.
Owned, not just watched
Monitoring with proactive fixes, clear SLAs, and a predictable cadence of improvements, with a named owner accountable for your systems.
- Monitoring with proactive fixes
- SLAs and clear response times
- Predictable improvement cadence
- A named owner for your systems
How an engagement runs
Four stages, in order, and exactly what happens in each.
A quiet year is the good one
Boring, in the best way
Fewer incidents, faster recovery, and a predictable cadence of improvements, so you can run the business instead of the infrastructure. We can also look after systems we didn't build: we learn them and hold the context, so the crew already knows the layout.
6 things the retainer actually buys
A retainer is easy to sell and hard to hold anyone to, so here's what you're actually buying. The named owner carries the weight: monitoring, patching, and cadence all depend on someone whose job it is to notice, and the reporting is how you check that they did.
- 01Proactive monitoring and fixes
- 02SLAs with clear response times
- 03A named owner accountable for your systems
- 04Security patching and backups
- 05A predictable improvement cadence
- 06Clear reporting on what was done
Why bring this to us
Six commitments, each one something we actually do differently.
What people ask before they start
How is this different from a monitoring tool?
A tool tells you something broke. Managed services own getting it fixed. We monitor too, but the difference is accountability: proactive fixes, SLAs, and a named person responsible for your systems staying healthy.
Can you support systems you didn't build?
Yes. Much of our work is looking after systems other teams built. We learn them, hold the context, and keep them running and secure.
What do the SLAs cover?
Agreed response times by priority, so a critical issue gets urgent attention, everything else is handled in good time, and you're never left guessing when someone will act.
Retainer or ad-hoc?
Both. A retainer gives you predictable, proactive care and priority, and ad-hoc work suits occasional needs. We match it to how much ongoing support your systems need.
The other eight practices
One senior team across the whole lifecycle, so the neighboring practice is a colleague, never another procurement exercise.
Let's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
