Industry · Healthcare & Dental Practices
A front desk that answers every call and forgets no recall.
We build the reception agents, recall automation, and scheduling boards that keep every provider fully booked and every call answered. Strictly administrative, never a stand-in for clinical judgment.
Today · 4 appointments
Wed 12 Jun
Desk snapshot
No-shows today
0
reminders sent 48h and 2h out
Recalls due
14
9 already re-booked this week
Booked by agent
6
calls answered since the desk opened
After-hours text · 7:18 PM · chipped-tooth request → booked 8:15 AM tomorrow
A live view of the desk. Swap in your own hours, providers, and patients.
Reception
24/7 covered
calls and texts answered day or night
Recalls
Self-tracking
no spreadsheet, no falling off the list
Intake
Done pre-visit
forms and consent before the patient arrives
Scheduling
One board
every provider and room on one calendar
Where the schedule slips
Six places a full-looking day runs half-empty
Calls go unanswered
A ringing front desk during a full room means the next caller tries the practice down the street.
Empty slots sit next to double-bookings
Manual scheduling leaves gaps on one provider's day while another runs over, with no one holding the whole calendar.
No-shows nobody chased
A patient who forgets an appointment costs the slot and the provider's time, with no reminder sent to stop it.
Recalls drift off a spreadsheet
Patients due for a check-up, cleaning, or follow-up pass their window because no one is tracking the list.
Forms filled out twice
Paper intake redone at the counter slows the first visit, and reception retypes what the patient already wrote.
Evenings and weekends go to voicemail
The hours patients are free to call are exactly the hours the practice stops answering.
What we build
The software that keeps the desk calm
Front-desk reception agents
Handles inbound calls and texts, checks live availability, and books or reschedules across every provider, day or night.
Recall & reminder automation
Recall lists trigger by visit type, with reminders and confirmations sent by text or email so slots are never left to chance.
Digital intake & forms
Patients complete intake, consent, and history forms before they arrive, synced straight into the practice record.
Every field here writes straight back into the record your providers already chart in. Nothing gets typed twice.
Practice-wide scheduling board
One calendar across every provider and room, with buffers, holds, and waitlist fill built in.
Every field here writes straight back into the record your providers already chart in. Nothing gets typed twice.
Practice types
Built for your kind of practice specifically
Every page below runs the same calm front desk, tuned to one kind of practice at a time.
Flagship · the after-hours call
The call that lands at 7pm, booked before the desk reopens
Evenings and weekends are when the phone goes unanswered. The moment a call or text comes in, the agent checks real availability, offers open slots, and books straight into the calendar. No clinical judgment, just a kept appointment.
- Answers every after-hours call or text within seconds
- Checks live availability across every provider, so the slot it offers is real
- Books straight into the practice calendar, with nothing retyped
- Sends the pre-visit form so reception isn't re-entering it at the counter
Recall list · this week
The recall list
The list that used to live in a spreadsheet, now runs itself
A recall list is only worth keeping if something acts on it. The spreadsheet version failed at the last step every time: the dates were right and nobody had time to work them. Each line below is a step that used to depend on somebody remembering.
Every visit type (a cleaning, an annual exam, a follow-up) has a recall window. When a patient enters it, the list reaches out, and a reply books the slot without anyone picking up a phone.
- Every visit type has its own recall window, set by your practice
- Reminders go out automatically by text, email, or call
- Replies book straight into the open slot, so there's no phone tag
- Anything unanswered goes back in the queue and stays on the list
How we roll it out
Map the front desk
We trace how calls, bookings, recalls, and intake actually move through your practice today, provider by provider.
Wire the reception agent
Live availability, booking, and after-hours coverage go live on your phone line and calendar.
Automate recalls & reminders
Recall windows, reminders, and confirmations run automatically by visit type, with no spreadsheet to maintain.
Roll out intake & the board
Digital intake, e-consent, and a practice-wide scheduling board finish the rollout across every provider.
Connected to the front desk
It plugs into the systems your practice already charts in
What changes
A desk that stops running on memory
A calendar that stays full
Recalls and reminders keep every provider's day booked, including the ones reception never gets time to chase.
No slot lost to a missed call
Every call and text gets an answer, day or night, without adding staff to the front desk.
Less paperwork at the counter
Forms, consent, and insurance arrive before the patient does, so check-in takes a minute instead of ten.
One board, every provider
Scheduling, waitlists, and room holds sit on a single calendar, replacing the notebook per provider.
See tomorrow's gaps close before you open
Share a real day from your schedule and we'll run the reception agent, the recall list, and the reminders against it, so you can watch the gaps close in front of you.
Selected work
Practices we've kept running
Questions
What the front desk asks first
Does the agent make any clinical or diagnostic decisions?+
No. The agent handles scheduling, intake, recalls, and reminders only. Anything clinical goes straight to your staff; it never assesses symptoms or gives medical guidance.
Will it work with our practice management system?+
Yes. We connect to the PMS, EHR, phone, and calendar tools you already run, so the schedule and patient record stay the single source of truth.
How does recall tracking actually work?+
Each visit type gets its own recall window your practice sets. Reminders go out automatically, and a reply books straight into an open slot.
Can it cover more than one provider or location?+
Yes. The board is built for multi-provider and multi-location practices, with rules per provider, room holds, and a shared waitlist across the group.
What happens with patient data and privacy?+
We build with confidentiality and access control as a first requirement, especially for sensitive intake like mental health, and route anything outside scheduling straight to staff.
Have a question about a specific practice type? The pages below go deeper.
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