Healthcare & Dental · Dental Practices
The recall list only pays off if someone actually calls it.
We build the reception and recall agent that answers the phone, chases the six-month list on schedule, and offers a chair gap to whoever's already overdue, all before the day starts.
Hygiene & recall · this week
Jun 9–13
Recall queue
Gap filled · Tue 11:30 → J. Ansari booked from the recall queue
A sample week. Patient names shown here are fictional.
The week at a glance
sent on schedule, before a cleaning is overdue
reopened slots offered to patients already due
the next cleaning goes on the calendar at checkout
confirmed by text, no call to the desk needed
Where it leaks
Where the schedule quietly leaks
a ring nobody answers is a booking for another practice
an unconfirmed slot is chair time that never comes back
six-month cleanings slip past due with no one to chase them
clipboards get copied into the record by hand
verification and billing questions crowd out patients
no shared view of schedules and recalls across locations
What we build
What we build for the front desk
AI reception & phone agent
Picks up during busy hours and after close, answers routine questions, and books straight into the calendar.
Live answer · Booking · Routine Q&A · Handoff notes
Recall & hygiene scheduling
Chases six-month recalls and hygiene visits on schedule and offers open slots the moment a gap appears.
Recall chase · Gap offers · Reminders · PMS sync
Digital patient intake
New-patient forms and medical history go straight into the record, with nothing retyped at the desk.
Digital forms · History capture · Record sync
Runs quietly in the background of every visit, with nothing extra for the desk to check.
Insurance & billing workflows
Verification and routine billing questions get handled without pulling a coordinator off the phones.
Verification · Billing Q&A · Claims status
Runs quietly in the background of every visit, with nothing extra for the desk to check.
Recall reminder run: R. Malick
Flagship · the reminder run
One overdue recall, followed until it's booked
Recall works or fails on persistence, which is exactly what a busy desk can't supply. The third line is the one that changes the numbers: offering the open slot to whoever is most overdue turns a cancellation into a recovered appointment.
A recall doesn't stop at one text. The agent tracks the due date, sends a first reminder, follows up if nothing comes back, and hands the desk a booked slot (or flags it for a human call).
- —Recall due dates tracked against the real hygiene interval
- —Reminders sent by text and email until a patient responds
- —Open slots offered first to whoever is already overdue
- —Every booked reply lands straight in the hygiene column, with nothing retyped
Getting live
From first call to a self-chasing recall list
Map the recall workflow
We walk the recall list, hygiene intervals, and gap-fill rules your practice already runs on.
Connect the PMS
We wire reception and recalls to your practice-management system for live availability and records.
Go live, supervised
Reception and recall reminders launch with a person reviewing real calls and replies.
Tune the chase
We refine reminder timing and gap offers every month against what's actually filling chairs.
We build on top of the practice-management system you already run. Nothing gets ripped out.
What changes
What changes at the front desk
Recalls stop slipping
Six-month cleanings get chased on schedule, whoever is on the desk that day.
Fewer empty chairs
Gaps get offered to patients already due, so cancellations fill themselves.
Calls stop going to voicemail
Busy hours and after-close calls get answered and booked.
Less retyping at the desk
Intake, history, and insurance details land in the record without double entry.
Watch a recall become a booked cleaning
Point the agent at a week of your real recall list and reminder templates, and see which patients get reached, which slots fill, and which still need a call from the desk.
The wider family
Built the same way for other practices
Questions
Common questions at the front desk
Can it really chase recalls on its own?
Yes. Six-month recalls and hygiene visits are tracked against your real intervals, reminded by text and email, and booked straight into your practice-management calendar.
What happens with patient privacy?
Data handling, access controls, and privacy-by-design are built in from the start, scoped to the regulatory requirements your practice operates under.
Does this replace the front desk?
No. It takes the repetitive recall chasing and routine calls off the desk's plate so the team can focus on the patients already in the building.
Does it work with our practice-management system?
We integrate with the PMS you already run, so bookings, recalls, and records stay in sync without double entry.
Can it run across more than one location?
Yes. Per-site hours and recall rules, with a consolidated view across every location, are part of how we build for practice groups.
Related services
Ready to see your own recall list on the calendar?
Every practice runs its recalls a little differently. We start by mapping how yours actually works before a single reminder goes out.
Back to Healthcare & DentalLet's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
