Healthcare & Dental · Veterinary
The clinic that answers before a worried owner hangs up.
We build the reception and recall agent that picks up during the morning rush and after close, works the booster list every week, and routes anything urgent straight to a person on call.
New message · Willowbrook Vet chat · 5:12 PM
Reminders due
DHPP booster · Thu 4:15
Weight recheck · 9 days overdue
Flea/tick renewal · due in 5 days
Urgent · possible chocolate ingestion → routed live to Dr. Kim, on-call
A sample conversation. Owner and pet names shown here are fictional.
The waiting room
What backs the phones up before the day even starts
Phones jam at opening
Every owner calling at once means someone waits on hold, or hangs up and tries the clinic down the road.
Boosters lapse quietly
Annual vaccines and preventatives slip past due when no one has time to work the recall list every week.
Consult slots sit empty
An unconfirmed booking that turns into a no-show is exam-room time a small team never gets back.
Intake at the front desk
New-pet forms, history, and consent on a clipboard slow every arrival and pull staff off the phones.
After-hours anxiety
A worried owner calling after hours needs a calm answer and a path forward. A dead line helps no one.
Multi-site groups
Running several clinics without one shared view of schedules and recalls turns coverage into guesswork.
What we build
Reception, recalls, and intake, built for a clinic's real day
Reception & booking agent
Picks up chat and calls during rushes and after close, answers routine questions, and books straight into the schedule.
Recall & reminder runs
Works the booster and preventative list every week and offers a real slot the moment a pet falls due.
Digital pet & owner intake
New-pet details, history, and consent are captured before the visit, so the record is ready when the animal walks in.
Multi-clinic day-book
One shared view of schedules, recalls, and after-hours routing across every location you run.
Flagship
One lapsed booster, worked from due date to booked visit
The same agent that answers the phones also works the recall queue: every booster, every week, with no spreadsheet for anyone to open.
Recall due dates tracked against each pet's real vaccination schedule
Reminders sent by text until an owner replies or books
Open slots offered directly, with no back-and-forth call needed
Confirmed bookings write straight into the schedule, with nothing retyped
A sample recall run. Owner and pet names shown here are fictional.
After the front door locks
One evening call, followed all the way to a booked follow-up
6:32 PM · Clinic closes
Phones roll over to the after-hours line automatically.
9:14 PM · Owner calls — vomiting, lethargy
The agent asks the questions your triage rules require.
9:16 PM · Routed to the on-call vet
Dr. Kim is reached directly and the owner gets clear next steps.
7:05 AM · Follow-up already on the schedule
A morning slot is confirmed before the clinic even reopens.
Illustrative timeline. Times and outcomes vary by call.
The reminder run
This week's boosters and preventatives, worked one by one
Getting live
Getting the clinic live, without disrupting a single day
Map the recall list
We walk the booster schedule, preventative intervals, and after-hours rules your clinic runs on today.
Connect the PMS
Reception and recalls get wired to your practice-management system for live availability and records.
Go live, supervised
Booking and recall reminders launch with a person reviewing real conversations.
Tune the chase
We refine reminder timing and slot offers every month against what actually fills the schedule.
What it changes
What a clinic actually feels once it's live
Boosters stop lapsing
The recall list gets worked every week, on a schedule, whether or not anyone has a spare hour.
Fewer empty consult slots
Confirmations and reminders mean the booked day actually shows up.
After-hours calls get answered
Worried owners reach a calm, consistent answer, day or night.
Less paperwork at the desk
Intake and history land in the record before the visit, with nothing copied by hand after.
A morning of lapsed boosters, worked in real time
Hand the agent this month's recall list and your booking rules, and follow every text, reply, and booked slot as it happens across a real day at the desk.
Questions
Common questions from clinics
Can it really chase boosters on its own?
Yes. Annual vaccines and preventatives are tracked against each pet's real schedule, reminded by text and email, and booked straight into your practice-management calendar.
How are urgent, after-hours calls handled?
The agent asks the questions your triage rules define, gives the owner clear next steps, and routes anything urgent to the on-call vet directly. It never offers a diagnosis.
Does it replace our reception team?
No. It takes the repetitive load of routine calls, forms, and recall chasing off the desk so your nurses and reception team stay focused on the animals in the building.
Does it integrate with our practice-management system?
We connect to the PMS you already run, so bookings, recalls, and records stay in sync with nothing retyped.
Can it run across multiple clinics?
Yes. Per-site hours, shared recall rules, and one consolidated view across locations are part of how we build for veterinary groups.
Related services
Elsewhere in healthcare
Built the same way for other practices
Let's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
