Healthcare & Dental · Physiotherapy & Rehab
A treatment plan is only as good as who tracks it after the first visit.
We build the admin layer that carries a patient through the pathway: booking, session-block tracking, rebooking a missed visit the same day, and flagging the review before it slips. The clinical calls stay entirely with your clinicians.
Session block · active now
4 of 8 sessions · Thu 10:00
on track6 of 6 sessions · Review due
review due2 of 10 sessions · Wed 14:30
missed lastRebooking sent · T. O. missed Tuesday's session · Thursday 2:30 offered, awaiting reply
A sample week on the pathway board. Patient names shown here are fictional.
The week's session load
Session volume across the week's block, tracked against clinician capacity.
Where it stalls
Where a treatment plan quietly stalls
A missed session doesn't get chased
Without a rebooking nudge, a missed midweek visit quietly becomes a missed week.
Plans run out unnoticed
A package's last session comes and goes with no prompt to book the review.
Reminders are a manual job
Calling every patient ahead of their next visit eats reception hours better spent at the desk or in the clinic.
Review dates slip
A discharge or re-assessment review gets missed when it depends on someone remembering to book it.
Session counts drift
Tracking remaining visits on a spreadsheet invites errors across a full caseload.
Waitlists sit idle
A cancellation opens a slot that a waiting patient never hears about in time to take it.
What we build
What runs the pathway
Rebooking
Rebooking & reminders
A missed or canceled session triggers an immediate rebooking offer, so nobody has to remember to follow up later.
Same-day rebooking offer · Text + email reminders · Waitlist backfill
Tracking
Session-block & package tracking
Sessions used and remaining are tracked per patient automatically, replacing a manual tally across the caseload.
Used / remaining · Package expiry · Payment status
Reviews
Review & discharge scheduling
A plan's review and discharge points are scheduled the moment they're due, with nothing left to memory.
Auto-flag due reviews · Discharge scheduling · Clinician sign-off
Runs quietly in the background, with nothing extra for the desk to check each day.
Intake
Intake & plan admin
New-patient intake and plan details land in the record once, ready for the clinician's first assessment.
Digital intake · History capture · Record sync
Runs quietly in the background, with nothing extra for the desk to check each day.
The pathway
Five stages, one plan, tracked end to end
Assessment
First visit booked, intake captured, and a baseline set for the plan.
Plan set
Session count and cadence agreed and scheduled as one block, all at once.
Session block
The scheduled block runs; attendance, reschedules, and remaining sessions are tracked as it goes.
Review
A review point is flagged automatically at the agreed session, ready for the clinician to assess progress.
Discharge
The plan closes out with a scheduled discharge visit and the record marked complete.
Every stage above is administrative. The clinician decides what happens at each one.
Session block trace · K. D. · 6-session plan
Flagship · the session block
One block of sessions, traced from first visit to review
A block of sessions is a commitment on both sides, and the usual failure is arithmetic: nobody is certain how many have actually been used. Counting against the agreed number is what makes the review point arrive on time.
A session block is a run of visits that has to stay on schedule, absorb the odd missed slot, and still land the review on time.
- Every session in the block logged against the agreed count
- A missed visit triggers a same-day rebooking offer
- The review point is flagged the moment the block reaches it, with nothing left to memory
- The desk sees the full trace, beyond today's appointment
The review
Review points, flagged the moment a block reaches them
K. D.
Review due today
S. P.
Review in 2 sessions
J. N.
Discharge review due
A. F.
Mid-plan check next visit
Getting live
From mapped pathway to a self-tracking block
Map the pathway
We walk the stages your practice already runs (assessment, plan, block, review, discharge) and find where patients currently drop off.
Connect scheduling
We wire booking, rebooking, and reminders to the practice-management system you already use.
Automate the chase
Session tracking, rebooking offers, and review flags go live against your real session-block rules.
Go live, supervised
The pathway runs day to day with your team reviewing real rebookings and reminders as they land.
What changes
What changes once the pathway runs itself
Fewer sessions quietly lost
A missed visit gets a same-day rebooking offer before the gap can stretch to the next call.
Plans that don't run out unnoticed
Remaining sessions are tracked automatically, so a package never lapses without anyone knowing.
Less time spent chasing by phone
Reminders and rebooking run on their own, freeing reception for patients already at the desk.
Reviews land on schedule
A review or discharge point gets flagged the moment a block reaches it, on time.
Trace a real block through the pathway
Hand us a week from your own session-block schedule, and watch how a missed visit, a review point, and a discharge date each move through the pathway above.
Questions
Common questions about the pathway
Does the system make any clinical decisions?
No. It handles scheduling, session tracking, reminders, and rebooking. Assessment, treatment planning, and discharge decisions stay entirely with your clinicians.
How does it handle a missed session?
A missed visit triggers a same-day rebooking offer against open slots, so a gap in the plan gets addressed immediately.
Can it track session packages accurately?
Sessions used and remaining are tracked per patient automatically against the agreed block, replacing manual tallies that are easy to get wrong across a full caseload.
What happens when a review is due?
The review or discharge point is flagged the moment a block reaches it, so it's scheduled on time without anyone having to remember.
Will it work with our practice-management system?
We connect to the scheduling and records system you already run, so bookings, session blocks, and reminders stay in sync without double entry.
The wider family
Built the same way for other practices
Seven practices, one healthcare & dental platform.
Related services
Ready to see your own pathway on the board?
Every practice runs its session blocks a little differently. We start by mapping how yours actually moves before a single reminder goes out.
Back to Healthcare & DentalLet's talk
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