Sub-industry · Quick-Service & Fast Casual
One line, four channels, zero dropped tickets.
We build the kitchen queue and channel intake that keep kiosk, app, drive-thru, and counter orders moving through one line, at speed, without a ticket going quiet on a screen nobody is watching.
Bumped #480 - Grill - 1:58 total, on pace
Real tickets, real timers: this is the rail on a Friday lunch rush
Order channels
One queue
kiosk, app, drive-thru, and counter unified
Aging tickets
Flagged live
before an order slips past its target time
Bump and recall
Tracked
every ticket keeps its full station history
Peak hour
Built for it
throughput holds when four channels hit at once
Where the line backs up
Six ways a rush drops a ticket
Seconds at the window compound
Every extra second taking an order at the counter or the drive-thru mic adds up into lost throughput across a single lunch rush.
Four channels, four queues
Kiosk, app, drive-thru, and counter orders land in different places, and the kitchen loses the one queue it needs to work from.
Aging tickets go unnoticed
A ticket that's been sitting on the rail for four minutes looks the same as one that just printed, until the guest is already asking.
The upsell gets skipped
A line moving fast is a line that skips the add-on, and the easiest margin in the building walks out the door.
Remakes eat the rush
A wrong order at speed costs more than the item. It costs a station's worth of time recalling and rebuilding it mid-peak.
Peak is where it breaks
The busiest twenty minutes of the day are exactly when a manual queue starts dropping tickets it should be clearing.
What we build
The line, unified, station to station
Order intake, every channel at once
Phone, drive-thru, kiosk, app, and counter orders all enter through the same front door, so nothing waits on a tablet nobody is watching.
One kitchen display, every ticket
Every order, however it arrived, lands on the same display, sequenced and timed, so the line works one queue instead of four.
Upsells that don't cost a second
The right add-on is offered automatically at the moment of order, at the kiosk, in the app, or on the drive-thru mic, lifting the ticket without slowing the line.
Throughput you can see, per store
Orders per minute, average ticket time, and station load roll up live across every location, so a slow window gets caught before it becomes a bad night.
Every capability here writes into the same queue you saw above. Nothing runs on its own island.
Bump / recall log
Flagship · the queue under peak
This is the twenty minutes that decides the day
Peak isn't a busier version of the rest of the day. It's when channels stop taking turns and start arriving at once. One queue is what makes that survivable, and the aging flag is what stops the oldest ticket from being the one nobody notices.
At 12:15 every channel is firing at once. The queue keeps every ticket sequenced, times each one against the target for its station, and surfaces the ones about to go late before a guest ever asks.
- 01Every channel funnels into the same live queue
- 02Aging tickets flagged before they breach the SLA
- 03Bump and recall tracked per ticket, per station
- 04Channel mix and pace visible the whole rush
How it runs
From a clocked rush to a self-running line
Time the real rush
We clock a real peak across every channel to see exactly where the seconds go and which station bends first.
Unify the queue
We integrate POS, kitchen display, and every order channel into a single queue the line can actually work from.
Go live at peak
We launch against a real lunch or dinner rush and watch throughput, SLA, and accuracy in real time.
Tune the pace, monthly
We refine routing, upsells, and staffing cues every month so the line keeps getting faster.
We tune against your real rush in your own kitchen, and there's no rip-and-replace of the POS or KDS you already run.
Connects to your stack
It reads the systems your line already runs
POS and kitchen display
Menu, pricing, and modifiers stay in sync with the queue and every printed ticket.
Kiosk and self-serve
In-store kiosk flows feed the same queue as a counter order, with no separate screen to babysit.
Online ordering and apps
App and web orders drop straight into the line with the same timer and SLA rules.
Delivery-platform aggregation
Third-party delivery orders land on the same display, and the extra tablet goes away.
Phone and drive-thru audio
Voice ordering writes straight into the queue with modifiers and upsells attached.
Payments
Card, wallet, and loyalty redemption reconciled back to the ticket automatically.
What changes
A line that holds its pace
No channel left unwatched
Kiosk, app, drive-thru, and counter all land in the same queue, so nothing sits on a screen nobody is checking.
Peak holds its pace
Orders per minute stay consistent through the whole rush, right down to the last ten tickets.
Every ticket accounted for
Bump and recall history turns every remake into a data point you can act on at close.
The ticket climbs, not the wait
Automatic upsells lift the average order without adding a single second to the line.
Watch your rush run through one queue
Clock one real rush with us: kiosk, app, drive-thru, and counter, all running at once. You'll watch every ticket land on a single kitchen display, sequenced and timed, with nothing sitting quiet on a screen no one is checking.
Selected work
A queue we've already proven
Questions
What operators ask before the first shift
Can it really combine kiosk, app, drive-thru, and counter into one queue?
Yes, that's the core of it. Every channel writes into the same kitchen display with the same ticket format, so the line works one queue and stops juggling four screens.
How does it flag a ticket before it goes late?
Each ticket carries a target time by item and station. As it ages toward that target the row shifts from on-time to warning to late, so a slow ticket is visible well before a guest is asking about it.
Does it slow anything down at peak?
It's built for the opposite. Orders enter faster across every channel, route straight to the right station, and upsells happen without adding a step to the order.
Will it work with our POS and kitchen display?
We integrate with the POS and kitchen-display systems you already run, so pricing, modifiers, and menu availability stay in sync everywhere an order can come from.
Can we see throughput across multiple stores?
Yes. Per-store queues roll up into a single throughput view, so a location that's losing seconds at peak shows up before it becomes a pattern.
Elsewhere on the floor
More of Restaurants & Hospitality
Related services
Let's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
