Sub-industry · Hotels & Resorts
A room quoted at the wrong rate is a room quoted wrong twice.
We build the booking concierge and the live availability calendar that answer every stay question correctly the first time, and offer the upsell before the guest has already left the desk.
Availability · 4 room types
3-night view
Room 412 asked about late checkout, offered 2pm for $45, confirmed and posted to the room
A sample week you can click through. Connect your PMS and this becomes your real calendar.
Booking questions
Answered live
rate and availability quoted from the real calendar
Late checkout & spa
Offered in the moment
offered while the guest is still on property
Occupancy
Visible by room type
every night on the books, not just tonight's
Front desk
Free for the lobby
routine questions handled before they reach the desk
Where a stay leaks
Six pressures a hotel runs into every week
OTA commissions eat the margin
Every booking that starts on a third-party site hands away a slice of revenue a direct channel would have kept.
The desk fields the same questions all day
Checkout times, parking, and pool hours pull staff away from the guest standing right in front of them.
Occupancy is a guess until the night audit
Without a live view across room types and nights, rate decisions get made a day later than they should.
Upsells slip past the moment
A late checkout or an open spa slot is easy revenue, and it disappears the second nobody offers it.
Housekeeping runs a step behind arrivals
A room not flagged clean the moment a guest checks in turns a smooth arrival into a wait in the lobby.
Multiple properties, one blind spot
Running several hotels without one shared view of bookings and rate turns group performance into a monthly surprise.
What we build
The calendar and the concierge that run the desk
Booking & availability agents
Every question about a stay is answered in seconds, quoted against real availability, and booked straight into the calendar. No hold music, no guesswork.
The availability calendar
Room type, night, occupancy, and rate sit in one view, so a pricing call gets made against the real week as it stands.
Arrivals, departures & housekeeping sync
The desk and housekeeping share one view of who's arriving, who's leaving, and which rooms are ready.
Upsells, loyalty & multi-property reporting
Late checkout, spa, and room upgrades are offered at the right moment, and every property rolls up into one reporting view.
Runs quietly behind the desk, feeding rate and reporting without extra clicks.
Flagship · booking concierge
A question about checkout becomes a booked upsell
A guest asking about checkout or the spa is a guest ready to be sold to, if someone answers fast enough. The concierge checks the real calendar, offers the upsell in the same reply, and posts it before the moment passes.
- Answers stay and booking questions straight from live availability
- Offers the upsell (late checkout, spa, upgrade) at the right moment
- Confirms a real room and rate before it ever promises either
- Posts every add-on to the guest's room charge automatically
a single late-checkout offer, posted straight to the room the moment it's confirmed
How it runs
From a shadowed shift to a calendar that runs itself
Walk the property
We learn your room types, rate strategy, and the questions your desk answers most, property by property.
Connect the PMS & booking engine
We wire live availability, rate, and reservations into one calendar so nothing is quoted from memory.
Launch the concierge, supervised
The concierge goes live on your booking line and guest messaging with a person watching the first stays.
Tune rate, upsells & reporting
We refine pricing signals, upsell timing, and multi-property reporting as real stays come through.
We build on top of the PMS, booking engine, and messaging tools your property already runs. No rip-and-replace.
Connects to your stack
It plugs into the systems your property already runs
PMS & channel manager
Availability, rate, and reservations sync in real time across every channel you sell on.
Direct booking engine
Bookings started on your own site quote the same live calendar your desk sees.
Guest messaging & SMS
Concierge conversations run from your own number and land in your own inbox.
Housekeeping & ops tools
Room status stays in step with arrivals, so a clean room is ready before the guest is.
Payments & folio posting
Upsells and add-ons post straight to the guest's room charge, reconciled automatically.
Review platforms
Requests go out after checkout, timed to the stay that just ended.
What changes
A property that stops running on memory
Fewer nights sold at a guess
Rate decisions get made against a live view of every room type and night, a full day before the audit would have told you.
A desk that's free for the lobby
Routine questions are answered before they ever reach the front desk, so staff meet the guest standing in front of them.
Upsell revenue that doesn't slip
Late checkout, spa, and upgrade offers land while the guest can still say yes.
One calendar across every property
Bookings, rate, and performance sit in one view, however many properties you run.
Put a real weekend on the calendar
Hand us three nights of real room types and rates. The concierge will answer a booking question, offer an upsell, and post it to the calendar your desk actually watches, so your team can judge it against a weekend that matters.
Elsewhere in the family
More of Restaurants & Hospitality
Every property in the group runs on the same calendar, tuned to how it books, arrives, and checks out.
Questions
What operators ask before they switch
Can it quote real availability and rate?
Every answer comes from the live calendar connected to your PMS, so the room and rate quoted to a guest match exactly what the desk would quote.
What questions can the concierge actually handle?
Booking, checkout times, amenities, and upsells like late checkout or spa slots. Anything sensitive or unusual is handed straight to your team.
Does it help us win direct bookings over OTAs?
A fast, accurate direct booking engine quoting the same live calendar gives a guest a reason to book with you and skip the OTA's markup.
Can it run across more than one property?
Yes. A multi-property calendar with per-site rate and availability is core to how we build for hotel and resort groups.
Does it work with our PMS and channel manager?
We integrate with the property-management and channel-manager systems you already run, so availability and rate stay in sync everywhere you sell.
Related services
Let's talk
Running a large platform, shaping a first MVP, or getting a product ready for a funding round? Tell us where you are. We'll shape the process around it, and stay with you after launch.
